Diamond Bank Apologises For Service Disruption
There was heavy drama two days ago at the head office of Diamond Bank Plc when the NLC and some aggrieved former employees of the bank who were layed off disrupted the smooth banking operations for the day.
Their protest prevented the bank's authority from powering on their generators and that subsequently led to the shutting down of their servers; ATMs nationwide stopped working, Online platforms went down, all business transactions went dead as the bank was 'blind'.
However, the bank's management seem to have gotten the situation in perfect control as normal banking activities have commenced nationwide again with a message of apology to all her esteemed customers. Below is the message I got from them; Dear Valued Customer, we apologise for the service disruption on Wednesday, July 10, 2013. Please be assured the matter is being resolved and normal banking operations continue at all our branches nationwide.
As a customer, I will say while I hope their human resource issues are properly handled going forward, I must give kudos to the bank's management as the bank's services I have witness and experienced myself are superb.
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